The Stephanie McManus Award, formerly known as the ACCP Annual Achievement Award was renamed in memory of long time ACCP member and former ACCP Chair who passed away in January 2016 after a courageous battle with cancer. Each year, this award recognizes an ACCP member’s outstanding efforts on behalf of the ACCP during the year.

The Incentive Management Guideline is a joint CCIR and CISRO guidance that provides additional details complementing the Conduct of Insurance Business and Fair Treatment of Customers guidance (“FTC Guidance”) released in September 2018.

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FSRA is proposing changes to the rule that governs the way it assesses and collects fees from the sectors it regulates. This is to align with FSRA’s updated Fee Rule vision and principles, such as fairness, consistency, and transparency. The Proposed Fee Rule will maintain low administrative burden, ensure the sectors are bearing their own costs, and help the regulated entities better understand how their fees are calculated.

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The Financial Services Regulatory Authority of Ontario (FSRA) is taking steps to better protect customers by proposing to eliminate deferred sales charges (DSC) on new segregated fund contracts, and restricting their use on existing ones. DSCs are sales charges that customers pay if they withdraw their own money from a segregated fund contract before the end of a time period specified in the contract.

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Recently, the ACCP made a monetary donation to Food Banks Canada. With members across Canada, the ACCP is an organization of Canadian compliance professionals and a community of engaged and concerned citizens. We are proud to support a very special cause like Food Banks Canada, whose tireless work assisting our most vulnerable Canadians in their time of need is in extraordinary demand this holiday season.

“Set your client-advisor relationships up for success” By Ellen Bessner BABIN BESSNER SPRY LLP

Clients need to meet advisors half way and here’s how – Ellen provides insight into how to maintain a successful client-advisor relationship, why it’s important for clients to be transparent about their needs and financial needs and goals, and how advisors can develop and maintain good communication practices.

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The Sound Commercial Practices Guideline sets out the AMF’s expectations for ensuring that financial institutions establish practices aimed at making the fair treatment of clients a core component of their corporate culture, thereby protecting consumers from the inherent risks of using their products while bolstering consumer confidence in the financial system.

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Fraudsters are targeting people with quick high-return schemes based outside of Canada.

Fraudsters are using the fear of current economic conditions to target victims by posing as government departments or agencies.

Fraudsters are taking advantage of Canadians looking for alternative sources of income by promoting Work From Home Scams.